This tutorial will show you how to create or convert an existing audio file and save it in CCITT u-law – 8KHz 8bit Mono format for use in Cisco Unified Call Manager Express (CUCME), Cisco Unified Contact Center (UCCX) or Cisco Unity Express (CUE). This has always been an easy task with the Windows Sound Recorder that came with Windows XP. However, the sound recorder that comes with Windows 7 does not work the same.
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April 2011
Monthly Archive
CUCME: Create an MOH audio file in Windows 7 with Audacity
Posted by Josh on Fri 15 Apr 2011Categories: Cisco , Cisco Routers , Cisco VOIP , Voice LAB - [2] Comments
Config changes with a menu and tcl scripting tutorial
Posted by Josh on Wed 6 Apr 2011Categories: Cisco , Cisco Routers - No Comments
This tutorial will show you how to make config changes with a simple tcl script and invoke the script from an IOS menu. I was recently presented with a scenario where the FXO ports on a customer router were not receiving the supervisory disconnect from the PBX.
Until I find a way to auto reset the ports with EEM and the long call duration flag, the temporary solution is to create a menu where the customer can view call durations and reset voice-ports with a menu. The tcl script performs a ‘shut’ and ‘no shut’ on the voice port.
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